FREE SHIPPING ON DOMESTIC ORDERS!

POLICIES

RETURNS & DAMAGED PRODUCTS:

ezSTOW want to make sure you are happy! 

We will gladly accept back any unused items for exchange or refund. 

 

FOR US CUSTOMERS:

Please allow 1-2 weeks for your return to be received and processed.

Include a copy of your packing slip in the box.

We will send an email when your return has been processed and will credit your original method of payment for returns mailed within 15 days of the shipping date and issue a ezSTOW gift card if mailed after 15 days.  No returns are accepted after 30 days.

We will refund the item price in full - shipping costs, return postage cost and new item shipment fees will apply.

Ordered something and would prefer a different item?  We will waive the new shipping charges to send your new item to you.  Freight back to us though is still on you...

 

FOR INTERNATIONAL CUSTOMERS:

Please contact us and we will take care of you! 

 

PLEASE MAIL RETURNS TO:

ezSTOW
ATTN: Returns

31441 Santa Margarita Pkwy

A162

Rancho Santa Margarita, Ca

92688

SHIPPING 

We want to make sure you get your order quickly! In stock items ordered before 11 am PST will ship the same day - excluding holidays and weekend.

If you have a discount code - it can be entered on the 2nd page of the checkout, after you enter your shipping information.  (If using paypal checkout it will be after you login to paypal).  It is there, we promise, and you WILL get your discount!!
UNITED STATES:
Standard Shipping - 1st Class Mail for all US orders and will arrive between 2-7 Business Days. 
** Standard mail is USPS 1st Class - this will provide you with a tracking number but includes NO insurance or guarantee of delivery. ezSTOW will guarantee that your order will ship promptly, but once it leaves our facility our obligation with the order is completed. **  If you have concerns regarding an item being delivered we suggest you choose Priority mail shipment.
Standard Ship 0-.8lbs                              $2.95
Standard Ship .81-1.99lbs                       Not available
Priority Mail Shipping: 0 - 1.9lbs               $7.95       
Priority Mail Shipping: 2 - 5lbs                 $16.95
    1-3 Business Day Service 
 
Heavy Goods charge: Over 5 lbs              $20
 
CANADA:
** Standard mail is USPS 1st Class - this will provide you with a tracking number but includes NO insurance or guarantee of delivery. ezSTOW will guarantee that your order will ship promptly, but once it leaves our facility our obligation with the order is completed. **  If you have concerns regarding an item being delivered we suggest you choose Priority mail shipment.
* These rates are for shipment only - import duties will apply
Canada Standard: 0 - 1.9lbs                      $9.95
Canada Standard: 2 - 5lbs                         $19.95
    7-28 Business Day Service - No Tracking or Insurance is provided with this option
 
Canada Express: 0 - 2lbs                           $29.95
Canada Express: 2 - 5lbs                           $39.95
    4-14 Business Day Service - Tracking provided
ALL OTHER - INTERNATIONAL:
* These rates are for shipment only - import duties will apply
Int'l Standard: 0 - .75lbs                             $11.95
Int'l Standard: .76-1.99lbs                          $19.95
Int'l Standard: 2 - 5lbs                                $24.95
    7-28 Business Day Service - No Tracking or Insurance is provided with this option
 
Int'l Priority: 0 - 2lbs                                    $34.95
Int'l Priority: 2 - 5lbs                                    $49.95
    4-14 Business Day Service - Tracking provided
  
miniSTOW ship at 9oz
ezSTOW ship at 15oz

 

HOLIDAY SHIPMENT DATES:

Last day for USPS 1st Class Mail is December 18th

Last day to ship Priority Packages is DECEMBER 21st at Noon PST.

All orders received after this time will be shipped after Christmas.

ezSTOW will be closed after 12/22 through the holiday.

 

AMAZON STORE

We fully stock our selections at Amazon.com for the holidays -

so jump over to our Amazon store for last minute gift purchases!

 

PRIVACY STATEMENT

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@shopezstow.com or mailing us at:

ezSTOW

31441 Santa Margarita Pkwy

A162

Rancho Santa Margarita, Ca

92688

You may also unsubscribe from ezSTOW emails at any time by clicking the “unsubscribe” link at the bottom of any email and following the instructions.  

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite

If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@shopezstow.com or by mail at

ezSTOW
[Re: Privacy Compliance]

31441 Santa Margarita Pkwy

A162

Rancho Santa Margarita, Ca

92688